Return and Refund Policy

Last updated: July 29, 2026

We want you to be satisfied with your purchase from Kraftsense. We offer a voluntary 30-day return policy, subject to the terms below.

This policy does not limit any rights you may have under applicable federal or state law or under an applicable product warranty.

1. 30-Day Return Policy

You may request a return within 30 days after you receive your item.

To be eligible for a return, the item must generally:

• be unused and in resalable condition;

• be complete and include all originally supplied parts, batteries, chargers, accessories, manuals, and other components;

• include the original product labels and serial-number labels;

• be returned in its original packaging whenever reasonably possible; and

• be accompanied by a receipt, order confirmation, or other proof of purchase.

Products showing excessive use, misuse, unauthorized modification, missing components, avoidable damage, or damage caused by improper packaging may not qualify for a full refund.

These condition requirements do not apply in the same manner when the return is caused by a product defect, shipping damage, an incorrect shipment, or another issue for which Kraftsense is responsible.

2. Starting a Return

To request a return, contact us at:

Email: support@kraftsensetool.com

Please include:

• your full name;

• your order number;

• the product you wish to return;

• the quantity being returned;

• the reason for the return; and

• clear photos or videos if the product is damaged, defective, incomplete, or incorrect.

If the return is authorized, we will provide:

• a return authorization or RMA number;

• the applicable return address;

• packaging and shipping instructions; and

• a prepaid return label when applicable.

Please do not send a product to a warehouse, fulfillment center, company address, or the address printed on the original shipping label unless that address is specifically included in our return instructions.

Returns sent without sufficient order information or without following the applicable shipping instructions may be delayed, refused, or returned to the sender.

Requiring return instructions or an RMA number does not limit any non-waivable rights available under applicable law.

3. Return Shipping Costs

Returns for Change of Mind

If you return a non-defective product because you changed your mind, ordered the wrong item, no longer need the product, or for another reason not caused by Kraftsense, you are responsible for the return shipping costs.

If we provide a prepaid return label for a change-of-mind return, the cost of that label may be deducted from your refund. We will disclose the label cost before it is issued or before the deduction is made.

Original shipping charges are not refundable for change-of-mind returns unless required by applicable law.

Defective, Damaged, Incomplete, or Incorrect Products

If the product is defective, damaged during delivery, missing components, or different from what you ordered, Kraftsense will provide an appropriate resolution and will cover reasonable return shipping costs when a return is required.

Please do not purchase your own return shipping service before receiving our instructions. Unauthorized expedited shipping, freight, packing, or handling charges may not be reimbursed.

4. Damages and Product Issues

Please inspect your order after delivery and contact us as soon as reasonably possible if:

• the product arrived damaged;

• the product does not function properly;

• you received the wrong product;

• the package is missing parts or accessories; or

• there is another problem with the order.

To help us evaluate the issue, we may request:

• photographs or video;

• the product model and serial number;

• a description of the issue;

• troubleshooting information; or

• images of the product packaging and shipping label.

Depending on the circumstances, the available resolution may include troubleshooting assistance, replacement parts, repair, replacement, refund, or another appropriate remedy.

A request for photographs, video, or troubleshooting information does not eliminate any rights you may have under applicable law or an applicable written warranty.

5. Lithium-Ion Batteries and Battery-Powered Products

Lithium-ion batteries and battery-powered products are subject to special transportation and safety requirements.

Do not return a battery or battery-powered product until you have received shipping instructions from support@kraftsensetool.com.

You must not ship a battery through a regular parcel service if the battery is:

• swollen;

• leaking;

• punctured or crushed;

• burned or exposed to fire;

• overheating;

• producing an unusual odor;

• showing signs of short-circuiting; or

• otherwise damaged or potentially unsafe.

Contact us first. We will provide appropriate return, collection, recycling, or disposal instructions based on the condition of the battery and the applicable shipping requirements.

Do not place lithium-ion batteries in household trash or ordinary recycling.

6. Oversized and Heavy Products

Large, heavy, palletized, or non-parcel products must not be returned without prior authorization.

Contact support@kraftsensetool.com before arranging shipment. We will provide the appropriate return address and advise whether the product:

• can be returned by a standard carrier;

• requires a freight service;

• requires scheduled pickup; or

• must be handled using another approved method.

For a change-of-mind return, the customer is generally responsible for the return freight cost unless otherwise stated before purchase or required by applicable law.

For defective, damaged, or incorrectly delivered oversized products, Kraftsense will arrange or approve an appropriate return method and cover the reasonable return cost when a return is required.

7. Non-Returnable Items

The following items are not eligible for return under our voluntary 30-day return policy:

• products that have been materially used, altered, modified, or damaged after delivery;

• products missing essential parts, accessories, batteries, chargers, labels, or serial numbers;

• personalized or custom-made products;

• products marked “Final Sale” or “Non-Returnable” before purchase;

• gift cards, except where a refund or cash redemption is required by applicable law;

• products that cannot be safely transported because the customer did not follow the provided safety or shipping instructions; and

• products obtained from an unauthorized reseller or another retailer.

A discounted or promotional price alone does not make a product non-returnable. Products are excluded only when they were clearly identified as “Final Sale” or “Non-Returnable” before purchase.

These exclusions do not eliminate rights relating to defective, misrepresented, damaged, recalled, or incorrectly delivered products where applicable law provides otherwise.

8. Exchanges

We do not currently guarantee direct exchanges.

The fastest way to receive a different product is generally to:

1. request a return for the original product;

2. receive return authorization;

3. return the original product; and

4. place a separate order for the desired product.

For a defective or incorrectly delivered item, contact us before placing a new order. We may be able to arrange a replacement directly.

9. Refunds

We will notify you after we receive and inspect the returned product.

If the return is accepted, we will initiate the refund to the original payment method within 7 business days, unless a different period is required by applicable law.

The refund may include:

• the eligible purchase price of the returned product;

• applicable sales tax associated with the refunded amount; and

• original shipping charges when the return results from a defective, damaged, incomplete, or incorrectly delivered product.

The following may be deducted or excluded where permitted:

• return shipping costs for a change-of-mind return;

• original shipping charges for a change-of-mind return;

• expedited shipping upgrades;

• missing product components;

• damage caused after delivery;

• damage caused by inadequate return packaging; or

• loss in value caused by use beyond what is reasonably necessary to inspect the product.

Refunds are issued to the original payment method unless otherwise required by law or separately agreed.

After we issue the refund, your bank, credit card company, PayPal, Shop Pay, or other payment provider may require additional time to post the funds to your account.

If more than 10 business days have passed since we confirmed that your refund was issued, contact us at support@kraftsensetool.com.

10. Rejected or Abandoned Returns

We may reject or reduce a voluntary return when:

• the return request was submitted after the applicable return period;

• the returned product does not match the order;

• the product is materially used, damaged, modified, or incomplete;

• the product was returned using an unsafe or unauthorized shipping method;

• the return cannot be connected to a valid order; or

• the product is excluded under this policy.

If a return is rejected, we will contact you regarding the available options. The customer may be responsible for the cost of sending the rejected product back to the customer.

11. Purchases From Other Retailers

This policy applies only to products purchased directly from kraftsensetool.com.

Products purchased from Amazon, Walmart, a marketplace, an authorized retailer, or another third party must generally be returned through the original seller and are subject to that seller’s return policy.

Product warranty rights, if applicable, may be handled separately from the retailer’s voluntary return policy.

12. Changes to This Policy

The return policy in effect when your order was placed will apply to that order.

We may update this policy for future purchases. A later change will not retroactively reduce rights already provided for an existing order.

13. Contact Us

For return, refund, replacement, or product-support questions, contact:

Kraftsense Customer Support
Email: support@kraftsensetool.com