KRAFTSENSE SUPPORT
Frequently asked questions
Find order and shipping information below. For help with a specific purchase, email support@kraftsensetool.com.
When will my order arrive?
After dispatch, delivery typically takes about 7 days to standard U.S. destinations. Cross-region or remote destinations may take up to 15 days. See our shipping policy for details.
How does a Pre-Sell item ship?
Shipping status varies by product and batch. Check the notice on the product page for the current availability and next-batch estimate. For the 20-inch Dual 5.0Ah snow blower, available U.S. warehouse units ship first; the next-batch ship date is still to be confirmed.
Where can I track my order?
Use the order tracking page. If you need help, email support@kraftsensetool.com with your order number.
How do I ask about a return?
Contact support@kraftsensetool.com with your order number before sending anything back. Review the return and refund policy for current eligibility and instructions.
How can I contact KraftSense support?
Email support@kraftsensetool.com or use the contact page. Include your order number or product model when relevant.